Shipping Policy

At Pevqoria™, we want the experience of receiving your outdoor essentials to feel as clear and dependable as the products themselves.

This Shipping Policy explains how orders placed through pevqoria.com are processed, fulfilled, shipped, tracked, and handled when delivery issues occur.

We encourage you to review this information before completing your purchase.

Our Approach to Order Fulfillment

Pevqoria™ offers outdoor lifestyle products designed for camping, gardening, picnics, backyard relaxation, outdoor dining, and everyday adventures.

To support a flexible product range and serve customers in different locations, orders may be fulfilled from our own facilities or trusted partner fulfillment facilities, depending on product availability, inventory location, and the destination of your order.

This fulfillment model helps us:

🌿 Offer a broader range of thoughtfully selected outdoor products

📦 Match available inventory with customer destinations

🚚 Maintain practical international fulfillment options

✨ Reduce unnecessary handling and storage where possible

The shipping origin of an order may therefore vary.

We do not guarantee that every order will ship from the same warehouse or country.

1. Order Processing Time

Every order goes through preparation before it is handed to the shipping carrier.

Standard Processing Time

Orders are generally processed within:

2–4 business days after payment is successfully confirmed.

Processing may include:

✓ Order verification
✓ Product preparation
✓ Quality checks
✓ Packaging
✓ Shipping label preparation

Please note that processing time is separate from estimated delivery time.

Peak Periods

During periods of unusually high order volume, including major holidays, promotional events, and seasonal peaks, order processing may require additional time.

During these periods, processing may take up to:

5 business days

We appreciate your understanding when seasonal demand results in temporary processing delays.

2. Shipping Fee

We currently charge a flat standard shipping fee of:

$5.99 per order

This standard shipping fee applies regardless of destination unless a different shipping charge is clearly displayed at checkout before payment.

Any available shipping method and applicable shipping charge will be shown before you complete your purchase.

3. Estimated Delivery Times

Estimated delivery time begins after your order has been dispatched, not from the date the order was placed.

Typical delivery estimates are:

Destination	Estimated Delivery Time
United States	10–15 business days
Canada	11–16 business days
United Kingdom	11–16 business days
Australia	11–16 business days
Other Supported International Destinations	15–20 business days

These timeframes are estimates rather than guaranteed delivery dates.

Actual transit time may vary depending on:

• Destination
• Carrier operations
• Weather conditions
• Customs processing
• Local delivery conditions
• Public holidays
• Seasonal shipping volume
• Events outside the reasonable control of the carrier or merchant

4. Fulfillment & Shipping Origin

Orders placed through pevqoria.com may be fulfilled from different facilities depending on inventory availability and your delivery destination.

Your order may ship from:

📦 A Pevqoria™ fulfillment location

or

🌎 A trusted third-party or partner fulfillment facility

The shipping location may differ from our registered company address.

A product being sold through Pevqoria™ does not mean it will necessarily ship from Shenzhen or from a warehouse located in the customer's country.

5. Shipment Confirmation & Tracking

Once your order has been dispatched, we will send a shipping confirmation email when tracking information is available.

The email may include:

✓ Your tracking number
✓ Carrier information
✓ Tracking status or tracking link

Please make sure the email address provided during checkout is accurate.

Tracking Updates

After a shipping label is created, tracking information may not appear immediately.

Please allow approximately:

1–3 business days

for the carrier's tracking system to begin displaying movement or updated shipment information.

A short delay in the first tracking update does not necessarily mean that the package has stopped moving.

6. Multiple Shipments

In some cases, products from the same order may be stored at different fulfillment locations.

When this happens, your order may arrive in more than one package.

You may receive:

• Separate tracking numbers
• Packages arriving on different dates
• Individual shipment confirmation notices

You will not be charged additional standard shipping fees simply because an order is divided into multiple shipments.

7. Customs, Import Duties & Taxes

International shipments may be subject to customs procedures, import duties, taxes, brokerage charges, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are generally not included in the product price or standard shipping fee.

Where applicable, the recipient may be responsible for duties, taxes, or import charges assessed by local authorities.

Customs requirements vary by country and can change over time.

Pevqoria™ does not control fees imposed by customs authorities.

Customs inspection or clearance may also cause additional delivery time.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout.

Before submitting your order, please check:

📍 Street address
🏠 Apartment or unit number, where applicable
🏙 City
🗺 State or province
📮 Postal or ZIP code
🌎 Country
📞 Contact telephone number

If you discover an address error shortly after ordering, contact us as soon as possible at:

service@pevqoria.com

Please include your order number and the corrected address.

We cannot guarantee that an address can be changed once fulfillment or shipment has begun.

9. Order Changes & Cancellations

We begin preparing orders soon after they are received.

If you need to request an order cancellation or shipping-address modification, please contact:

service@pevqoria.com

within:

12 hours after placing your order

Please include your order number and the change you are requesting.

We will review your request and assist where reasonably possible.

Once an order has already entered fulfillment or has been dispatched, changes or cancellation may no longer be possible.

If an order has already shipped, any eligible return will be handled according to our Return & Refund Policy.

10. Shipping Delays

Occasional delays may occur even after an order has shipped.

Possible causes include:

🌧 Severe weather
📦 Carrier congestion
🎄 Holiday shipping volume
🛃 Customs processing
✈ Transportation interruptions
📍 Local delivery disruptions

If your tracking information has not updated for an extended period or your shipment appears significantly delayed, please contact us.

Email:

service@pevqoria.com

Please provide your order number so our support team can review the shipment information.

11. Lost Packages

If you believe your package may have been lost in transit, contact our customer support team instead of assuming the shipment cannot be recovered.

We will review the available tracking information and, where appropriate, work with the carrier or fulfillment provider to investigate the shipment.

If a shipment is confirmed as lost in transit, we will provide an appropriate resolution, which may include:

📦 A replacement shipment

or

💳 A refund, where appropriate

at no additional shipping cost to you.

The appropriate resolution will depend on the circumstances of the shipment and the availability of the item.

12. Packages Marked Delivered but Not Received

A carrier's tracking status may occasionally show Delivered before a customer is able to locate the package.

If this occurs, we recommend first checking:

• Around your property or delivery entrance
• With household members
• With neighbors, where appropriate
• With building management or reception
• Any designated safe delivery location

If you still cannot locate the package, please contact us at:

service@pevqoria.com

with your order number and tracking information.

A tracking status marked “Delivered” will not by itself prevent us from reviewing a legitimate delivery concern.

13. Damaged Packages or Products

If your order arrives damaged, please contact us as soon as reasonably possible.

To help us assess the issue, include:

📦 Your order number
📷 Clear photographs of the damaged product
📷 Photographs of the outer packaging, where available
📝 A short description of what happened

Send this information to:

service@pevqoria.com

For verified damaged, defective, incorrect, or materially misdescribed products, we will provide an appropriate solution at no additional cost to the customer.

Depending on the circumstances, this may include:

✓ Replacement
✓ Refund
✓ Other appropriate return or resolution arrangements

14. Incorrect Items

If you receive a product that is different from what you ordered, contact us at:

service@pevqoria.com

Please provide:

• Your order number
• The item you ordered
• The item you received
• Clear photographs where relevant

Once verified, we will arrange an appropriate resolution without requiring you to bear costs resulting from our fulfillment error.

15. Returned-to-Sender Packages

A shipment may occasionally be returned to the fulfillment facility because of circumstances such as:

• Incomplete address
• Incorrect address
• Failed delivery attempts
• Unclaimed shipment
• Delivery restrictions

If tracking indicates that your order is being returned to sender, contact us at:

service@pevqoria.com

Our support team will review the situation and advise you of the available options.

16. Delivery Questions

If you have concerns about an order that is currently in transit, please contact Pevqoria™ Customer Support.

For faster assistance, include:

✓ Order number
✓ Email address used for the order
✓ Tracking number, if available
✓ Description of the delivery issue

This helps our team locate your order and review the available shipping information efficiently.

Important Shipping Notice

Processing and delivery estimates are provided in good faith based on normal fulfillment and carrier conditions.

They are not guaranteed arrival dates.

Pevqoria™ will, however, continue to assist customers with reasonable shipping concerns, including significant delays, lost shipments, damaged orders, and incorrect deliveries.

We do not consider our responsibility automatically ended simply because a parcel has been transferred to a shipping carrier.