Frequently Asked Questions

Find answers to common questions about Pevqoria™ outdoor lifestyle products, orders, payments, processing, shipping, tracking, cancellations, returns, refunds, and customer support.

Products & Pevqoria™

01

Who operates Pevqoria™?

Pevqoria™ is owned and operated by Shenzhen Dongsi Technology Co., Ltd.

Pevqoria™ is the consumer-facing brand used on pevqoria.com, while Shenzhen Dongsi Technology Co., Ltd. is the legal business entity operating the store.

02

What kind of products does Pevqoria™ offer?

Pevqoria™ focuses on thoughtfully designed products for modern outdoor living.

Our collections may include products for:

🌿 Backyard and patio relaxation
🏕 Camping and outdoor adventures
🧺 Picnics and outdoor dining
🌱 Gardening and outdoor care
🏖 Beach and lakeside leisure
🔥 Fire pit and fireplace activities
📦 Outdoor organization and storage
🪑 Portable outdoor comfort

Our goal is to offer practical products that make outdoor spaces feel more comfortable, organized, and enjoyable.

03

Will the product I receive look exactly like the photos?

We make reasonable efforts to represent our products accurately through photographs, descriptions, measurements, and specifications.

However, small differences may occur because of:

• Screen settings
• Lighting conditions
• Material texture
• Manufacturing tolerances
• Production batches
• Hand-finished details, where applicable

Minor variations in shade, texture, or finish are not necessarily product defects.

04

Are slight material or color differences considered defects?

Not necessarily.

Outdoor fabrics, wood-inspired finishes, metal coatings, woven materials, and other surfaces can show small natural or production-related variations.

Minor differences that do not affect the intended function of the product are generally considered normal.

If your item arrives damaged, defective, incorrect, or materially different from its description, please contact us so we can review the issue.

05

Are Pevqoria™ products designed for outdoor use?

Our collection is centered around outdoor living, but the intended use varies by product.

Some products are designed for:

🏕 Camping
🌿 Patio use
🌱 Gardening
🏖 Beach activities
🔥 Fire pit areas
🧺 Picnics

Please review the individual product page for specific materials, recommended uses, care instructions, and limitations.

Outdoor-ready does not necessarily mean that every product should be permanently exposed to severe weather.

06

How should I care for Pevqoria™ products?

Care requirements depend on the product and material.

As a general rule:

• Keep products clean and dry when storing
• Remove dirt or moisture after outdoor use
• Follow product-specific care instructions
• Avoid unnecessary prolonged exposure to severe weather
• Store foldable or portable products appropriately when not in use

If you have a question about a particular product, contact service@pevqoria.com.

Orders & Processing

07

How long does order processing take?

Orders are normally processed within:

2–4 business days after payment confirmation

Processing may include:

✓ Order verification
✓ Product preparation
✓ Quality checks
✓ Packaging
✓ Shipping label preparation

During holidays, promotional periods, or unusually high order volume, processing may require up to:

5 business days

Processing time is separate from shipping transit time.

08

Can I change or cancel my order?

If you need to request a cancellation or shipping-address change, contact:

service@pevqoria.com

within:

12 hours after placing your order

Please include your order number and the change you are requesting.

We will make reasonable efforts to assist, but changes or cancellation cannot be guaranteed once fulfillment has started.

If your order has already shipped, eligible returns will be handled according to our Return & Refund Policy.

09

What currency are Pevqoria™ orders charged in?

All transactions on pevqoria.com are processed in:

United States Dollars (USD)

If your payment account uses another currency, your bank or payment provider may perform a currency conversion.

Any conversion rate or foreign transaction fee imposed by your financial institution is determined by that provider.

Payment

10

What payment methods are accepted?

Payment options available for your order will be displayed during checkout.

Depending on availability, these may include:

💳 Supported credit and debit cards
🅿️ PayPal
🔐 Other authorized checkout options

The checkout page should be considered the current source for available payment methods.

11

Is my payment information secure?

Payments are processed through authorized third-party payment systems using secure checkout technology.

Pevqoria™ does not normally directly store the full card number that you enter into a third-party secure payment processor.

For your protection, never email us:

• Your full credit card number
• CVV
• Banking password
• Payment account password

Shipping & Delivery

12

How much does shipping cost?

Our current standard shipping charge is:

$5.99 per order

unless a different shipping amount is clearly displayed at checkout before you complete payment.

13

How long does delivery to the United States take?

For supported United States destinations, estimated transit time is generally:

10–15 business days after dispatch

This does not include the standard 2–4 business day processing period before shipment.

Delivery time is an estimate rather than a guaranteed arrival date.

14

What are the estimated delivery times for other regions?

Typical estimates after dispatch are:

Destination	Estimated Delivery
United States	10–15 business days
Canada	11–16 business days
United Kingdom	11–16 business days
Australia	11–16 business days
Other Supported International Destinations	15–20 business days

Customs, weather, carrier disruptions, local conditions, and seasonal volume may affect delivery.

15

Where are Pevqoria™ orders shipped from?

Orders may be fulfilled from our own facilities or trusted partner fulfillment facilities, depending on:

• Inventory availability
• Product location
• Destination
• Operational requirements

The shipment origin may therefore differ from our registered company address.

We do not represent every order as shipping from a local U.S. warehouse unless that is actually the case for the specific shipment.

16

Will I receive tracking information?

Yes, when tracking is available.

Once your order has been dispatched, a shipping confirmation may be sent to the email address used during checkout.

Tracking information may take approximately:

1–3 business days

to begin displaying movement after a shipping label has been created.

17

What should I do if my tracking stops updating?

If tracking has not changed for an extended period, contact:

service@pevqoria.com

Please include your order number and tracking number if available.

We will review the available shipment information and, where appropriate, investigate with the carrier or fulfillment provider.

18

What if tracking says “Delivered” but I cannot find my package?

First check:

📍 Around the delivery area
📬 Mailbox or parcel location
🏠 Other household members
🏢 Building reception or management
🏘 Nearby neighbors, where appropriate

If the parcel still cannot be located, contact:

service@pevqoria.com

with your order number and tracking information.

A carrier status showing “Delivered” does not automatically prevent us from reviewing a legitimate delivery concern.

19

What happens if my package is lost in transit?

If you believe a shipment is lost, contact our customer support team.

We will review the available tracking information and investigate where appropriate.

If a shipment is confirmed lost in transit, an appropriate solution may include:

📦 Replacement shipment

or

💳 Refund, where appropriate

at no additional shipping cost to you.

Returns & Refunds

20

What is the Pevqoria™ return period?

Eligible products may be returned within:

180 calendar days after delivery

subject to the eligibility requirements in our Return & Refund Policy.

The 180-day period begins from the recorded delivery date.

21

How do I request a return?

Email:

service@pevqoria.com

Please include:

📦 Your order number
🛍 The item you want to return
📝 The reason for the request
📷 Relevant photos or videos where appropriate

Please wait for approval and return instructions before sending an item back.

22

Where should I send my return?

Please do not automatically send returns to our registered company address.

Our registered business address may be different from our return-processing warehouse.

Once your return request is reviewed and approved, customer support will provide:

✓ The correct return address
✓ Return instructions
✓ Relevant return reference information

Unauthorized returns may be delayed or unable to be properly identified.

23

Who pays for return shipping?

It depends on the reason for the return.

Preference-Based Returns

For eligible returns because you changed your mind, ordered the wrong item, or no longer need the product, customers are generally responsible for return shipping costs.

Damaged, Defective or Incorrect Orders

If the item is confirmed to be damaged, defective, incorrect, or materially misdescribed, Pevqoria™ will provide an appropriate solution without requiring you to bear additional costs caused by that error.

24

What if my product arrives damaged, defective, or incorrect?

Contact us at:

service@pevqoria.com

as soon as reasonably possible.

Please provide:

• Order number
• Description of the problem
• Clear photographs or videos where relevant
• Photos of packaging where useful

Once verified, an appropriate solution may include:

✓ Replacement
✓ Refund
✓ Replacement part
✓ Return arrangement
✓ Other appropriate resolution

25

How long does an approved refund take?

After an approved return has been received and inspected, eligible refunds are generally issued to the original payment method within:

5–10 business days

Your bank, card issuer, PayPal, or other payment provider may require additional time to display the refund in your account.

26

Is the original shipping fee refundable?

For preference-based returns, the original $5.99 standard shipping charge is generally non-refundable.

If the issue resulted from a verified damaged, defective, incorrect, or materially misdescribed product, we will provide an appropriate resolution without requiring you to absorb costs resulting from our error.

27

Can I exchange a product?

Direct exchanges may not be available for every product.

For a preference-based exchange, the simplest process is generally to:

1. Request a return for the original product
2. Complete the approved return process
3. Place a new order for the preferred item

If your original item arrived damaged, defective, or incorrect, please contact us before placing another order.

Privacy & Customer Information

28

How does Pevqoria™ handle my personal information?

Personal information may be used for purposes including:

🔐 Payment and transaction processing
📦 Order fulfillment
🚚 Shipping
💬 Customer support
🛡 Fraud prevention
📊 Website improvement
📧 Marketing where you have provided the appropriate choice or consent

For complete information, please review our Privacy Policy.

29

Can I manage advertising or privacy preferences?

Depending on your location and applicable law, you may have privacy choices relating to:

• Targeted advertising
• Sharing of personal information
• Certain activities legally defined as a sale
• Marketing communications

Please review our Your Privacy Choices and Privacy Policy pages for more information.

Customer Support

30

How can I contact Pevqoria™?

For questions about:

🛍 Products
📦 Orders
🚚 Shipping
🔎 Tracking
↩️️ Returns
💳 Refunds
🔐 Payments
🌿 Product care

contact:

Email

service@pevqoria.com

Phone

+86 18927472848

If your question relates to an existing order, please include your order number whenever possible.

Still Need Help?

Our customer support team is available to assist with questions about your Pevqoria™ shopping experience.

Customer Support Hours

9:00 AM – 10:00 PM

Messages received outside our business hours will be reviewed during the next available support period.

For the fastest order-related assistance, please include:

✓ Order number
✓ Email used for the order
✓ Clear description of your question
✓ Photos or videos where relevant