Return & Refund Policy

At Pevqoria™, we want you to feel confident when shopping for outdoor products through pevqoria.com.

This Return & Refund Policy explains when a product may be returned, how to request a return, who is responsible for return shipping, how damaged or incorrect orders are handled, and when approved refunds are issued.

Please review this policy before starting a return.

1. 180-Day Return Window

Eligible products may be returned within:

180 calendar days after delivery

The return period begins on the date the carrier records your order as delivered.

To request a return, you must contact our customer support team within this 180-day period.

Requests submitted after the applicable return period may not be eligible unless otherwise required by applicable law.

2. Return Eligibility

For a standard preference-based return, the product should generally be:

✓ In the same condition in which it was received
✓ Unused and unworn, where applicable
✓ Complete with original accessories and components
✓ In its original packaging where reasonably possible
✓ Accompanied by valid proof of purchase

Proof of purchase may include your:

• Order confirmation
• Order number
• Purchase receipt
• Email address associated with the order

Please do not intentionally damage, alter, or excessively use a product before requesting a return.

3. How to Request a Return

To begin a return, contact:

service@pevqoria.com

Please include:

📦 Your order number
🛍 The product you wish to return
📝 The reason for the return
📷 Photos or videos where relevant
📧 The email address used for your order

Our customer support team will review your request and provide the appropriate return instructions if the return is approved.

4. Return Authorization Is Required

Please do not send products back before receiving return instructions from Pevqoria™.

Products returned without prior authorization may be delayed, misrouted, or unable to be properly identified.

Once your request is approved, our team will provide:

✓ Return instructions
✓ The appropriate return warehouse address
✓ Any required return reference information
✓ Shipping instructions applicable to your case

Where we provide a prepaid return label for an eligible claim, the label must be used according to the instructions supplied by our support team.

5. Return Address

Please do not automatically send returns to our registered business address.

Our registered business address and our return-processing location may be different.

After your return request has been reviewed and approved, our customer support team will provide the correct return warehouse address and instructions for your specific order.

Returns sent to an unauthorized or incorrect location may result in processing delays.

6. Preference-Based Returns

A preference-based return may include situations such as:

• You changed your mind
• The product is no longer needed
• You ordered the wrong item or size
• You prefer a different product
• The item does not suit your personal preference but is otherwise correct and free from defects

For eligible preference-based returns:

Customers are generally responsible for return shipping costs.

We recommend using a trackable shipping method when sending an approved return.

Original shipping charges paid at checkout are generally not refundable for preference-based returns unless required by applicable law.

7. Damaged, Defective, Incorrect, or Misdescribed Products

Please inspect your order after delivery.

If your product arrives:

❌ Damaged
❌ Defective
❌ Incorrect
❌ Missing essential components
❌ Materially different from the product description

please contact us at:

service@pevqoria.com

Include your order number and clear photos or videos showing the issue where relevant.

Once the issue is verified, Pevqoria™ will provide an appropriate solution at no additional cost to you.

Depending on the circumstances, the solution may include:

✓ Replacement
✓ Refund
✓ Return arrangement
✓ Replacement part or other appropriate resolution

You will not be required to bear return shipping costs when the return is necessary because we sent a damaged, defective, incorrect, or materially misdescribed product.

8. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Preference-Based Return

The customer is generally responsible for return shipping costs.

Damaged / Defective / Incorrect Product

Pevqoria™ will provide an appropriate no-cost solution, which may include prepaid return shipping where a physical return is required.

Merchant or Fulfillment Error

If the return results from an error attributable to Pevqoria™ or our fulfillment process, the customer will not be required to bear the cost resulting from that error.

9. Non-Returnable Products

Certain products may not be eligible for return where permitted by applicable law.

These may include:

• Personalized or customized products
• Gift cards
• Perishable goods
• Products that cannot reasonably be resold for hygiene or safety reasons after use
• Hazardous materials, flammable liquids, or gases
• Products damaged through misuse, abuse, improper installation, or unauthorized modification

If a product has special return restrictions, we aim to disclose those restrictions before purchase or within the applicable product information.

If you are unsure whether your product qualifies for return, contact service@pevqoria.com before shipping anything back.

10. Sale or Promotional Items

Unless a product is specifically identified as final sale before purchase, promotional or discounted pricing alone does not automatically remove eligibility under this Return & Refund Policy.

Any special return restriction will be disclosed where applicable.

Your statutory rights, where applicable, are not affected.

11. Exchanges

We do not guarantee direct one-for-one exchanges for every product.

Where an exchange is not available, the simplest process is generally to:

1. Request a return for the original product
2. Complete the approved return process
3. Place a new order for the preferred product

If your original item arrived damaged, defective, or incorrect, contact us before placing another order so we can determine the appropriate resolution.

12. Order Cancellations

If you wish to cancel an order before shipment, please contact:

service@pevqoria.com

within:

12 hours after placing your order

We will make reasonable efforts to accommodate eligible cancellation requests.

Because order processing may begin shortly after purchase, cancellation cannot be guaranteed once fulfillment has started.

If the order has already shipped, you may request an eligible return after delivery under this Return & Refund Policy.

13. European Union Consumer Rights

If your order is delivered to a location where mandatory consumer withdrawal or cooling-off rights apply, those statutory rights remain available to you.

For eligible European Union distance purchases, consumers may generally have a statutory 14-day withdrawal period, subject to applicable exceptions and local law.

Where mandatory consumer law provides rights that are more favorable than this policy, the mandatory legal requirements will apply.

This statutory right does not reduce the broader 180-day Pevqoria™ return window for otherwise eligible products.

14. Return Inspection

Once an authorized return reaches the designated return facility, the product will be reviewed.

The inspection may confirm:

• Product identity
• Return condition
• Included accessories or components
• Whether the item matches the approved return request
• Whether the return qualifies for refund under this policy

We will notify you when the return has been reviewed and inform you whether the refund has been approved.

15. Refund Method

Approved refunds are issued to the:

Original payment method

We do not normally issue refunds to an unrelated payment account or a different payment method.

This helps protect customers against payment fraud and unauthorized refund redirection.

16. Refund Processing Time

After the returned product has been received and inspected, approved refunds are generally issued within:

5–10 business days

Once Pevqoria™ submits the refund, your bank, card issuer, PayPal, or other payment provider may require additional time before the funds appear in your account.

This additional posting time is controlled by the financial institution or payment provider.

17. Refund Not Received

If your refund has been approved but you have not received it after a reasonable processing period, we recommend:

1. Checking the original payment account
2. Reviewing any pending transactions
3. Contacting your bank, card issuer, or payment provider

If you still need assistance, contact:

service@pevqoria.com

Please include your order number and any available refund information.

18. Original Shipping Charges

For preference-based returns, the original $5.99 standard shipping charge paid at checkout is generally non-refundable.

However, if the return results from:

• A damaged product
• A defective product
• An incorrect item
• A materially misdescribed product
• Another verified fulfillment error attributable to us

we will provide an appropriate resolution without requiring you to absorb costs arising from our error.

19. Partial Refunds

In limited situations, a partial refund may be appropriate where permitted by law, such as when:

• A returned product is missing accessories
• The product has been damaged after delivery through customer handling
• The condition differs materially from the approved return request

We will not impose arbitrary or undisclosed restocking deductions.

If a deduction is applicable, we will communicate the reason before finalizing the refund where reasonably possible.

20. Refused or Unclaimed Packages

Refusing delivery does not automatically qualify an order for a full refund.

If you no longer want an order, please contact us before refusing the shipment whenever possible.

Packages that are refused, unclaimed, or returned because of an incorrect customer-provided address may require additional review before a refund is issued.

21. Lost Return Shipments

For preference-based returns where the customer arranges return shipping, we strongly recommend using a trackable shipping service and keeping your shipping receipt.

Pevqoria™ cannot confirm receipt of a return that has not arrived at the designated return location.

If we provide a prepaid return method for a damaged, defective, incorrect, or otherwise qualifying claim, please follow the provided return instructions.

22. Return Packaging

Whenever reasonably possible, please package returned products securely to prevent damage during transportation.

If the original product packaging remains available, we recommend using it.

Please include any components, accessories, manuals, or other items required by the approved return instructions.

23. Customer Support for Returns

If you need help understanding whether your order qualifies for return or refund, please contact us before shipping your product.

Email

service@pevqoria.com

Phone

+86 18927472848

For faster assistance, please include your order number.

Our team will review your situation and provide the appropriate next steps based on the circumstances of your purchase.