Contact Us

We’re Here to Support You

Questions about your order, a product, delivery, returns, or your shopping experience?

The Pevqoria™ customer support team is here to help.

Whether you are considering a product before purchasing or need assistance after placing an order, you can contact us using the details below.

We aim to provide clear and helpful responses during our regular business hours.

📧 Email Support

service@pevqoria.com

Email is the best way to contact us for:

• Order questions
• Product information
• Shipping and delivery inquiries
• Return or refund requests
• Order updates
• General customer support

If your message relates to an existing order, please include your order number so our team can locate your purchase and assist you more efficiently.

📞 Phone Support

+86 18927472848

You may contact our customer service team by phone during business hours for general assistance and order-related questions.

For issues that require photos, videos, order documents, or other supporting information, we recommend contacting us by email.

🕘 Customer Support Hours

9:00 AM – 10:00 PM

Our support team reviews customer inquiries during these hours.

Messages received outside business hours will be handled as soon as possible during the next available support period.

📍 Business Address

Shenzhen Dongsi Technology Co., Ltd.
Room 203, No. 45 Shajing Street
Dongtang Community, Shajing Subdistrict
Bao'an District
Shenzhen, China

Please note that this is our business registration and contact address.

If you need to return a product, do not send the item to this address unless our customer support team specifically instructs you to do so.

After your return request is reviewed and approved, our team will provide the appropriate return instructions and return warehouse address.

Need Help With an Order?

To help us assist you faster, please include the following information when contacting us about an existing purchase:

Order Number
The order number shown in your confirmation email.

Name or Email Used for the Order
This helps us verify and locate your purchase.

Description of the Issue
Let us know what happened and what assistance you need.

Photos or Videos, When Relevant
For damaged, defective, incorrect, or product-related issues, supporting images can help us review your request more efficiently.

Providing complete information from the beginning can help reduce unnecessary back-and-forth communication.

Product Questions

Not sure whether a Pevqoria™ product is right for your outdoor setup?

You can contact us before placing an order if you need help understanding:

🌿 Product features
📏 Product dimensions
🏕 Recommended uses
📦 Package contents
🛠 Setup or care information

We are happy to help you better understand a product before you purchase.

Shipping & Delivery Support

If you have questions regarding:

📦 Order processing
🚚 Shipment status
🔎 Tracking information
⏳ Delivery delays
📍 Delivery concerns

please contact us at service@pevqoria.com with your order number.

If your tracking information has not updated for an extended period or you believe your package may be delayed or lost, contact our support team so we can review the situation with you.

Returns & Refunds

For return or refund assistance, please contact:

service@pevqoria.com

Include your order number, the item involved, the reason for your request, and photos or videos where relevant.

Please wait for return authorization and instructions before sending any product back.

Return warehouse details may differ from our registered business address.

We Value Every Customer

At Pevqoria™, we want your shopping experience to feel straightforward from the moment you discover a product through delivery and after-sales support.

If something is unclear or does not go as expected, please reach out.

Our team will review your inquiry and work with you toward an appropriate solution based on the circumstances of your order.